Five Service Levels

Five Levels of Customer Relationship

We have different service levels to meet the individual needs of our customers. Each level brings the customer relationship closer, providing the customer with a more comprehensive service, insight and ability to continuously develop their operations. 

CONTACT
Do you need a reliable service provider to work with on a needs basis? CONTACT provides you with expert services and solutions for your spare parts, repairs, inspection, emergency on-call and modernization needs, while giving you the freedom to arrange and manage your maintenance activities independently.

CONDITION
Are you looking for a reliable service provider capable of handling your periodic and scheduled inspections? CONDITION brings you our industry leading inspection services to guarantee safety of your equipment. Our inspection reports give you a sound basis and exact information for the planning of other maintenance activities, including the need for repairs and other preventive type of actions to ensure the overall reliability of your operation.

CARE
Would you prefer a service provider to help you maintain and improve the condition of your equipment? CARE leaves you of needs removing the task and responsibility of planning, arranging and managing inspections and preventive maintenance activities. Konecranes will provide you with that service as well as planned repairs based on recommendations given well in advance of the appearance of possible defects.

COMMITMENT
Do you have a need for a partner who will relieve you of the responsibility of maintaining and improving the productivity and availability of your equipment? COMMITMENT is a full scope maintenance solution, which provides you with a long-term development plan tied to your critical key performance indicators. We plan, arrange and execute a full range of activities, including inspections, preventive maintenance, spare parts, on-call service, personnel and site management as well as long term planning.

COMPLETE
Is your wish to find a partner to provide material handling services and operate parts of your production where lifting and the transportation of goods are at the core? COMPLETE is a solution where Konecranes takes full responsibility over the equipment and personnel. It may also entail operation services for specific parts of the production.