Service

Hannu Rusanen President, Service

Our Business Area Service is the world’s leading provider of preventive service for electric overhead travelling cranes and harbours cranes, and other material handling equipment for ports. Konecranes Service operates the world’s largest crane service network, with more than 370 service depots in 41 countries, generating more than 1.5 million service and sales calls annually.

Konecranes’ service contract base covers approximately 263,000 cranes of all types and makes. Service provides everything needed for keeping lifting systems available for safe, reliable, and uninterrupted service – from inspections, spare parts, on-call service, performance upgrades, modernisations, and preventative service programmes to site-wide service contracts.

Service's customers range from general manufacturing sites with a few cranes to large paper and steel mills, power plants, shipyards, ports, and terminals operating several hundred cranes. Cranes play a key role in the production processes of many of these customer industries.

Vision

Konecranes’ vision is to lead the way worldwide in reshaping crane service– and is based on the belief that outsourced crane service provided by a network of crane specialists is the most effective way for crane owners to maximise the availability of their equipment and minimise their overall operational and service costs. This approach has helped create a genuine growth market for Konecranes.

Strategy

Konecranes will continue to develop all aspects of our service offering and will utilise our leading position, in this growth market, to sustain and accelerate the Group’s overall organic growth, providing a significant sales channel for the Group’s products and reinforcing long-term customer relationships. Service is also committed to developing new service technologies, and using its extensive network to collect service and condition data for R&D and product innovation.

Outsourcing is a key driver

The key drivers fuelling demand for Konecranes’ service are companies’ need to become more competitive and keep costs in control, the increased complexity of material handling technology, and safety concerns.

As globalisation of industry continues to increase, more and more companies are outsourcing crane service to help them control costs and be more competitive, introduce enhanced technologies, and access specialist expertise. Konecranes helps customers achieve these goals not simply by maintaining cranes, but by focusing on resources that will give customers a better long-term return on their service spending through increased uptime in their production processes and reduced overall ownership costs.

An estimated 70% of all crane service is still carried out by in-house staff. Although the largest global player in the field, Konecranes’ share of the global outsourced service market is estimated at only around 5%. The potential inherent in these figures, therefore, makes service a genuine growth market for Konecranes.