Lifecycle care wheel

What is Lifecycle Care in Real Time?

Lifecycle Care is our comprehensive and systematic approach to maintenance, supported by world-class digital tools and processes. We deliver Lifecycle Care in Real Time by connecting data, machines and people.

We use real-time visibility of comprehensive maintenance and usage data combined with our knowledge and experience to deliver safety and productivity improvements to you.

Lifecycle Care in Real Time is designed to maximize the productivity of uptime and minimize the cost of downtime, thereby achieving the highest lifecycle value for your equipment.

KC Agreement Guide how review findings

Your service agreement

The CARE Preventive/Predictive Maintenance program is the foundation of Lifecycle Care in Real Time. It has been designed to improve equipment safety and productivity. Depending on the specific details of your program - it is likely to include compliance inspections, preventive maintenance inspections and routine maintenance. You may also have added TRUCONNECT® Remote Monitoring, pre-authorized repairs, oil analysis, critical components assessment or operator training. The systematic application of these products can reduce downtime and increase reliability.

Inspections and preventive maintenance make up the core of the CARE program and provide a baseline for maintenance planning, tracking, reporting and consultation. This guide will take you through the consultation process and how we share our findings, provide recommendations and discuss how these actions impact your operations and the entire health of your business.

Where do I find my agreement details?

Service Agreements: Find it in the main menu

Agreement info 1 / 4  Here you can find your Konecranes contact and email, agreement type and start and end dates.
Service products 2 / 4  All the products included in your agreement are listed here.
Assets 3 / 4  This section lists all the assets included in your agreement. You can flter by service product to see which assets are covered by which products. You will also see the total number of assets that Konecranes has serviced - this includes assets in the agreement and assets not covered by the agreement.
Agreement service plan 4 / 4  In this view you can easily see when your assets are scheduled for maintenance.
Agrement details - Info
Agreement details - Service
Agreement details - Assets
Agreement service plan
Power Jamaica West Kingston Energy

How will you review your findings with me?

Our consultative approach can help guide your decision making. We don’t just drop off a report on the way out. We take time to meet with you one-on-one and share our findings, provide recommendations based on our industry-leading expertise and discuss how each action impacts your operations and the entire health of your business.

Our proprietary Risk and Recommendation Method is the basis of our inspection and preventive maintenance processes. No matter what service is being performed, Konecranes Risk and Recommendation Method drives our evaluations and consultative processes, giving you a safety and production advantage.

Inspection and preventive maintenance services include several key consultations including Safety Review, Visit Review, Service Review and Business Review.

What happens during the different reviews?

Service visit - While on-site 1 / 3 
Service visit - Within 2 business days 2 / 3 
Customer visit - Once a year or as needed 3 / 3 
KC Service Agreement illustration A

Safety review

Whenever a safety-related risk is detected, the inspector or technican will share their finding with you before leaving the site or returning the equipment to operation.

Visit review

At the completion of each service request, the inspector or technican will share the insights of their inspection or maintenance findings, review the identified risks and improvement opportunities and obtain decisions on recommended actions.

KC Service Agreement illustration B

Service review

We will follow up with you online or by phone to go through open risks, recommendations and quotations, answer your questions or concerns, and document next steps.

KC Service Agreement illustration C

Business review

Once a year, or as needed, we would like to meet with you at a management level for an in-depth assessment of our service relationship – looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly.

Where do I see my Service Review information on yourKONECRANES?

Find Service Review in the main menu,
or by clicking Service Review on the Overview page.

Findings and actions 1 / 4  Summary of findings and actions for the completed service request in an easy-to-read color-coded format.
Undetermined conditions 2 / 4  List of undetermined conditions - items that we are unable to inspect. See the Undermined Conditions section below for more information on what this means.
Findings detail 3 / 4  Each of the findings and actions can be drilled into for more detail including comments and photos.
Service report 4 / 4  The service report can be downloaded or easily shared by email.
Service review - Finding actions
Service review - Undetermined conditions
Service review - Findings details
Service review - Service report
Ascertain condition

How can I prioritize maintenance activities?

The Risk and Recommendation Method is a systematic approach to documenting component exceptions, assessing and prioritizing risks, and providing recommendations to improve safety and productivity.

During the Risk and Recommendation Method, each component is inspected in order to ascertain its condition. Failures, deficiencies and violations are documented and noted as either a safety risk, production risk or undetermined condition. In addition, a variety of improvement opportunities to improve the safety, productivity, application or useful life of the asset can be identified. Recommended actions are determined and discussed with you.

No matter what service is being performed, Konecranes Risk and Recommendation Method drives our inspection and consultative approach and provides you with documented safety and production action items.

How does the Risk & Recommendation Method work?

Inspect component 1 / 6 
Ascertain condition 2 / 6 
Record exceptions 3 / 6 
Assess and prioritize risks 4 / 6 
Identify improvement opportunities 5 / 6 
Provide recommendations 6 / 6 

Inspection

In order to apply the Risk and Recommendation method - we will begin by inspecting a component.

Component condition

We then determine the condition of the component.

Is it in acceptable condition, or does it require attention?

Service device

We record these exceptions using mobile devices.

Findings

We assess and prioritize our findings: Is it a safety risk? A production risk? Or an undetermined condition?

SAFETY RISK Indicates an unsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury - including death - or property damage.

PRODUCTION RISK Indicates an inefficient condition. Failure to remedy such condition before continued operation of the identified asset may result in inefficient asset performance or an interruption in production.

UNDETERMINED CONDITION Indicates that the condition could not be verified through visual inspection as a result of asset configuration and/or obstruction. Scroll down to learn more about Undetermined Conditions and what to do about them.

Radio for CLX

We also go beyond this by looking for improvement opportunities. These are suggestions to improve safety, productivity and performance that are not necessarily tied to a particular fault.

IMPROVEMENT OPPORTUNITY Indicates a potential opportunity to improve the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.

Provide recommendations

Recommended actions are determined and discussed with you. You can also see all your recommendations on yourKONECRANES.com. Scroll down to see where you can find this information on the portal.

Where can I see risks and recommendations for a service visit?

Find it in the main menu (Service Review),
or by clicking Service Review on the Overview page

Filter by risk 1 / 3  You can easily flter your fndings by risk type allowing you to see which assets need the most attention.
Summary 2 / 3  In your service report you can see a summary of findings by safety risk, production risk, undetermined conditions and improvement opportunities. You can also see these findings for each asset serviced.
Recommendations 3 / 3  Each asset serviced has a list of components and they are organized by risk type. You can see recommended actions for each of these components.
Filter by risk
Service request - Summary
Service request - Recommendations

Where can I see an overview of open risks?

Find it in the main menu.

Overview - Open items 1 / 2  On the overview page Open Items shows open items by risk type allowing you to see which assets need the most attention.
Service activity 2 / 2  In this section you can see how many Safety Risks, Production Risks and Improvement Opportunities were found over a selected time frame. Clicking on any of these will take you to the asset page so you can see which cranes show a particular risk.
Overview - Open items
Service activity
Crane reliability stydy Hyvinkää

What is an undetermined condition?

The Service Request page in yourKONECRANES will list individual components that have an Undetermined Condition and are not in the scope of your agreement.

An Undetermined Condition indicates that the component condition could not be directly verified through visual inspection without further disassembly and/or the use of other inspection methods.

These advanced services are generally excluded from the scope of typical compliance and preventive maintenance inspections. Consultation Services may be added to a Service Program or offered on a stand-alone basis to assess the condition of these components.

Undetermined conditions

What does the undetermined condition information mean?

Inspection frequency for these components should follow OEM recommendations and/or governing regulations. If these are not readily available, Konecranes recommendations may be used.

If no records are available, disassembly/inspections of these components should be carried out without delay to determine their current condition and to establish a baseline for subsequent inspections.

You may also see components listed as Undetermined Condition - Not able to Complete. This indicates that the component condition could not be directly verified through visual inspection as a result of asset configuration and/or obstruction. In this case, the visual inspection was part of the service scope but it was not completed.

Truconnect status graph

What does my data from TRUCONNECT tell me?

Remote Monitoring is a valuable addition to your CARE Preventive/Predictive Maintenance program. TRUCONNECT Remote Monitoring collects condition, alerts/faults, usage and operating data from the crane control system and sensors on an asset.

Remote Monitoring data is aggregated at yourKONECRANES.com along with your inspection and maintenance data giving you a comprehensive view of equipment maintenance needs and performance.

Analyzing and identifying anomalies, patterns and trends in TRUCONNECT data helps you make informed maintenance decisions and prioritize actions.

Where can I see an overview of TRUCONNECT stats?

Find it in the main menu.

Open items 1 / 2  Open TRUCONNECT items show the number of components having a design working period (DWP) or remaining service lifetime under 10% remaining. Brake friction material condition status is presented in this section as well, if brake monitoring unit is available.
TRUCONNECT statistics 2 / 2  This section shows total safety and production alerts on TRUCONNECT assets and condition change. The component with the largest condition change for the selected time period will also show here.
TRUCONNECT - Open items
Truconnect - Statistics

What does the TRUCONNECT Condition section show?

Find it on the Asset page,
click on any connected asset
and then choose TRUCONNECT from the tabs at the top of the page

Condition 1 / 1  Condition monitoring shows the current condition of the components, any risks related to safety and production, and the estimated remaining service life based on the usage history. Condition monitoring can also be used to check the component replacement frequency, which provides a clear indication of upcoming maintenance needs and how changes in the operator’s actions affect the service life of components. This information can be used to plan and schedule preventive maintenance in order to improve safety and reduce unplanned downtime.
Truconnect - Condition

What does the TRUCONNECT Alerts section show?

Find it on the Asset page,
click on any connected asset
and then choose TRUCONNECT from the tabs at the top of the page

Alert pareto 1 / 3  The Pareto analysis displays and ranks the most important causes of alerts related to the safety and usability of the crane.
Safety-critical alerts 2 / 3  These indicate a safety risk to the crane or its operation. Safety-critical risks can include emergency stops, overloading and brake faults.
Production-critical alerts 3 / 3  These indicate production risks that result in crane stoppage or production downtime. Production-critical risks can include motor overheating, inverter faults and control system faults.
TRUCONNECT - Alert pareto
TRUCONNECT - Safety-critical alerts
TRUCONNECT - Production-critical alerts

What does the TRUCONNECT Operating Statistics section show?

Find it on the Asset page,
click on any connected asset
and then choose TRUCONNECT from the tabs at the top of the page

Operating statistics 1 / 1  Operating Statistics show how different crane operating patterns affect the safe operation and condition of the crane and the service life of critical components. Operating patterns can signifcantly influence the service life and safety of individual components. This section also shows usage rate differences between different hoists and the subsequent differences in their remaining service life. This section is designed to promote appropriate operation in order to achieve optimal results in terms of the safety, service life and maintenance costs of the crane investment.
TRUCONNECT - Operating Statistics
Truconnect - Business review

TRUCONNECT data in the review process

During a Service Review your Konecranes representative may review alerts and equipment usage information for your assets equipped with TRUCONNECT Remote Monitoring. Anomalies, patterns or trends could indicate a need for service such as replacing a component, a general overhaul, additional inspections or operator training.

During a Business Review we’ll go over alerts and usage by running hours. This can help you see any issues with the number of alerts over a select time frame. Decreasing alerts may be because of maintenance activities and increasing alerts may indicate the need for operator training or upgrades and modernizations.

At any time you can view your TRUCONNECT data by asset on yourKONECRANES.com. The data on the customer portal is presented in easy-to-read graphs with thorough explanations including common or likely causes, what you should be concerned about and recommended actions.

Agreement guide - Parts

Where can I find parts?

Konecranes STORE is an easy-to-use e-commerce site. The STORE features spare parts and accessories for many brands, makes and models of cranes and hoists as well as selected pre-configured lifting equipment.

The STORE provides an intuitive shopping experience and allows you to:

  • Access Konecranes equipment manuals
  • Search by part number or navigate by part categories
  • Have visibility to parts inventory levels and lead times by Distribution Center (DC) as well as online order tracking

store.konecranes.com