OUR FIVE SERVICE PROGRAMS ARE TAILORED FOR EACH CUSTOMER
CARE Preventive Maintenance Program
The CARE Preventive Maintenance Program is our most popular service offering. It has been designed to improve your equipment safety and productivity using systematic preventive maintenance inspections, routine maintenance, our proprietary Risk and Recommendation Method and remote-monitoring technology, where available. When combined with corrective maintenance, retrofits and consultation services, lifecycle value is maximised.
The CARE Program is tailored to your specific needs. We take into account crane usage, the operating environment, duty classification, the manufacturer’s recommendations and local regulations.
To support fast and reliable decision-making regarding maintenance, we regularly review our inspection findings with you, together with prioritised risks and recommended actions. Please read about our Consultative Approach and MAINMAN Planned Maintenance for further details.
BEYOND PREVENTIVE MAINTENANCE, COMMITMENT OR COMPLETE COULD BE THE ANSWER
If you're looking for a more comprehensive maintenance agreement that goes beyond preventive maintenance, you may want to consider our COMMITMENT Maintenance Program. This program offers comprehensive maintenance outsourcing. The scope of each COMMITMENT agreement normally includes preventive maintenance activities, periodic compliance inspections, wearing parts replacement, preauthorised repairs and additional service products that meet the unique conditions of your site and operations. A prerequisite of each COMMITMENT agreement is a detailed feasibility study and, where necessary, repairs to return the equipment to suitable operating condition.
The COMPLETE Maintenance and Operations Program is our most tailored service agreement. It is designed to accommodate customers who would like to completely outsource their maintenance and the operation of their equipment. Under this program, Konecranes collaborates with you to establish material handling and performance objectives for your equipment and processes. Each COMPLETE Program is normally based on a long-term agreement and therefore requires a detailed evaluation process with mutually agreed terms.
IF YOU NEED JUST THE BASICS, ASK ABOUT CONDITION OR CONTACT
The CONDITION Inspection Program is designed to help you comply with local statutory requirements and support your in-house maintenance. These inspections provide accurate information on deficiencies and non-compliance as defined by regulations and our own experience. Trained and qualified professionals perform the inspections. The CONDITION Program gives you access to our inspection expertise with online reporting and allows you to try our other services as needed.
CONTACT is our most basic on-demand service, typically for emergency repairs, spare parts, breakdown response and other ad hoc needs. Our teams are trained to understand the unique requirements of all crane makes, regardless of the original manufacturer, and provide maintenance in accordance with OEM specifications. In fact, two-thirds of the cranes we service are from brands other than our own. With CONTACT, we can prove ourselves to you one transaction at a time.
Please contact us to set up a service program.