TRUCONNECT Remote Service
TRUCONNECT® is a suite of remote service products and applications to support maintenance operations and drive improvements in safety and productivity. It is an important building block in how we deliver Lifecycle Care in Real Time.
Are you ready to connect?
TRUCONNECT Remote Monitoring provides you with crane usage and operating data to help you plan and schedule preventive maintenance.
TRUCONNECT Brake Monitoring provides continuous knowledge of brake condition and detects brake faults.
TRUCONNECT Remote Support gives you 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime.
TRUCONNECT on yourKONECRANES.com
TRUCONNECT data and alerts are available on our customer portal - yourKONECRANES.com - and can be viewed at any time on any device. We use your TRUCONNECT data during your Service Reviews to go over alerts and equipment usage information. During your Business Review we look at trends in safety and production alerts and which assets are showing the highest number of alerts and running hours.
The overview page gives you a quick look at TRUCONNECT statuses that require immediate attention.
Open TRUCONNECT items show the number of components, having a design working period (DWP) or remaining service life time under 10% left. Brake friction material condition status is presented in this section as well, if brake monitoring unit is available.
Safety-critical alerts indicate a safety risk to the crane or its operation. Safety-critical risks can include emergency stops, overloading and brake faults. Production-critical alerts indicate production risks that result in crane stoppage or production downtime. Production-critical risks can include motor overheating, inverter faults and control system faults.
The Summary section contains the main items that require attention in each category. It presents worst-case scenarios from each of the main monitoring areas - Condition, Alerts and Operating Statistics.
Condition monitoring shows the current condition of the components, any risks related to safety and production, and the estimated remaining service life based on the usage history. Condition monitoring can also be used to check the component replacement frequency, which provides a clear indication of upcoming maintenance needs and how changes in the operator's actions affect the service life of components. This information can be used to plan and schedule preventive maintenance in order to improve safety and reduce unplanned downtime.
This section looks at safety critical and production critical alerts. The Pareto analysis displays and ranks the most important causes of alerts related to safety and the usability of the crane.
TRUCONNECT Operating Statistics
Operating Statistics show how different crane operating patterns affect the safe operation and condition of the crane and the service life of critical components. Operating patterns can significantly influence the service life and safety of individual components. This section also shows usage rate differences between different hoists and the subsequent differences in their remaining service life. This section is designed to promote appropriate operation in order to achieve optimal results in terms of the safety, service life and maintenance costs of the crane investment.
Assets in the fleet view can be filtered by TRUCONNECT status including safety alerts, production alerts, lowest condition by component, brake status and more. This allows you to prioritize assets that need attention.
TRUCONNECT in a Business Review
During a Business Review we will go over your TRUCONNECT information, you can also access this information at any time on your own. You can see the number of alerts and usage by running hours for the selected time period. An alerts summary shows the number of safety alerts, production alerts and undetermined alerts in total and by asset. Usage by Running Hours shows the running hours of each asset as well as the number of starts.