Global network of crane know-how
TRUCONNECT Remote Support offers customers 24/7 access to a global network of support centers, with crane experts and specialists available to provide remote support and troubleshooting in the case of a breakdown or indication of a fault. Through a remote connection, the Konecranes experts at any of these support centers are able to access and troubleshoot the equipment and use the data to better understand the issue and identify corrective action.
Remote Support is ideally suited for extremely remote locations, but can be applied to equipment regardless of location.
TRUCONNECT Remote Support is currently available for Rubber Tired Gantry cranes and various engineered industrial cranes in selected regions.