El portal de Konecranes proporciona un único punto de acceso a nuestras plataformas digitales de clientes para equipos industriales, soluciones portuarias y carretillas elevadoras. Vea la información de mantenimiento y los datos de TRUCONNECT, busque piezas de repuesto, accesorios y manuales en la tienda y descubra lo que Konecranes tiene que ofrecer.
Our integrated software solutions are supported by comprehensive services designed to keep warehouse operations running reliably, securely and efficiently. From day-to-day support to proactive system management, our services are designed to provide long-term performance and continuous improvement across your warehouse software environment.
Our services are delivered using industry-leading processes and best practices, with a strong focus on quality and continuous improvement. We operate in line with ITIL frameworks and are ISO 27001 accredited, bringing extensive experience in delivering global technology services with a consistent, high-quality customer experience.
We take a proactive approach to system reliability and performance through continuous monitoring and early warning mechanisms. Services include proactive incident management, change and risk management, database services, patching and maintenance, and regular system upgrades—helping minimize disruption and maximize system availability.
We also support our customers with a dedicated service lead who acts as a single point of coordination. This role ensures strong governance, day-to-day operational assurance, escalation management, and structured monthly service reviews to align services with evolving business needs.
Our experienced specialists work closely with your teams to provide responsive support and practical guidance throughout the software lifecycle. Services include technical assistance for end users, service request fulfillment, ticket updates, end-user training, and professional services to support implementation, optimization and change initiatives.
Round-the-clock access to global service specialists is available to support operational continuity. Our multi-tier support model delivers fast issue resolution, backed by incident and problem management, secure remote connectivity, and 24/7 go-live and operational support.
Customers benefit from always-on access to integrated service management tools. A self-service customer portal provides visibility into requests and incidents, supported by an end-user knowledge base, reporting and dashboards to track performance and service outcomes.
