Connecting with crane service customers on a personal basis
Our consultative approach can help guide your decision making. We don’t just drop off a report on the way out. We take time to meet with you one-on-one and share our findings, provide recommendations based on our industry-leading expertise and discuss how each action impacts your operations and the entire health of your business.
Our proprietary Risk and Recommendation Method is the basis of our inspection and preventive maintenance processes. No matter what service is being performed, Konecranes Risk and Recommendation Method drives our evaluations and consultative processes, giving you a safety and production advantage.
Inspection and preventive maintenance services include several key consultations including:
Safety Review: This equipment-level review is to inform you of detected safety-related faults or issues before the technician leaves your site or before the equipment is returned to operation.
Visit Review: Following the completion of each service request, our inspector or technician will share the insights of their inspection or maintenance findings and review the identified risks and recommended actions.
Service Review: A service professional from your local branch will follow up with you to go through open recommendations and quotes, answer your questions and plan next steps.
Business Review: This business-level review of your current maintenance program is aimed at demonstrating a return on investment and driving continuous improvement.
Crane analysis from our experts
You may not be able to hear it, but your cranes have something to say about how they’re feeling. Fortunately, our global network of skilled local technicians speak crane. They’re experts at diagnosing what’s ailing your equipment—even things invisible to the naked eye. Utilizing industry-leading technology and non-destructive testing, our consultative services can uncover latent or hidden defects with minimum disruption.