Access your crane usage data, maintenance data and asset details on yourKONECRANES.com. Our cloud-based customer portal gives you a transparent view of service events and activities over any selected time period.
Konecranes STORE is your online source for spare parts, manuals, accessories and select pre-configured lifting equipment.
An active inspection and preventive maintenance program is crucial to improving safety and productivity. Regular inspections and preventive maintenance activities help identify risks and opportunities for improvement while supporting compliance.
We can help you create a proactive, customized maintenance plan based on your equipment, application and duty cycle to reduce downtime and increase reliability.
Crane inspections are designed to assess the safety of equipment, detect wear and tear and identify maintenance needs for safe, productive operation. Inspections can also verify that your equipment complies with current local standards and regulations, helping you avoid costly fines and disruption of operations.
In addition to regular crane inspections it is beneficial to develop a comprehensive plan of preventive maintenance, scheduled repairs and advanced services that take a deeper look at your crane and its components. With a coordinated program, you can more effectively maintain a safer, more reliable and compliant operation.
An effective preventive maintenance program consists of preventive maintenance inspections, compliance inspections where applicable, and routine maintenance. The objective is to help you comply with regulations, follow manufacturer’s recommendations for maintenance, and to reduce the likelihood of failures that result in unplanned downtime.
We tailor our service programs to your operations, taking into account the equipment, its usage, operating environment, duty class, service history, manufacturer's recommendations and statutory requirements.
Keeping parts in inventory, especially in process-critical operations, can further reduce downtime when performing maintenance or repairs.
Konecranes Parts Packages are specifically designed according to your application and usage requirements. Our parts experts provide you with a comprehensive parts package which is based on our experience with more than 600,000 assets under service agreement and your individual needs.
Our parts package includes critical and wearing parts as well as an option to include investment parts such as motors, gearboxes and inverters. Having parts on hand will help you reduce and manage crane-related risks for your operation.
Whenever we service your equipment, we apply our Risk and Recommendation Method to document and prioritize corrective actions.
We first inspect a component to evaluate its condition. When then note and failures, deficiencies and/or violations and categorize them as either a safety risk, production risk or an undetermined condition. We’ll also identify any improvement opportunities. We make recommendation for corrective actions and discuss them with you during our review process.
You can also see a summary of risks and recommendations on our customer portal yourKONECRANES.com.
Whenever we are servicing your equipment – we use a consultative approach to share our findings and provide recommendations.
Safety Review: Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with you before leaving the site or returning the equipment to operation.
Visit Review: At the completion of each service request and while on site, the inspector or technician will share the insights of their inspection or maintenance findings, review identified risks and improvement opportunities, and get your decision on recommended actions.
Service Review: The local branch will follow up with a Service Review in person, online or by phone. We’ll go through open risk/recommendations and quotations, answer your questions or concerns and document next steps.
Business Review: Once a year or as needed, we’ll conduct this review at your management level. This is an in-depth review of our service relationship – looking at progress, feedback and documented value.