Access your crane usage data, maintenance data and asset details on yourKONECRANES.com. Our cloud-based customer portal gives you a transparent view of service events and activities over any selected time period.
Konecranes STORE is your online source for spare parts, manuals, accessories and select pre-configured lifting equipment.
Konecranes certified inspectors and trained technicians provide an accurate assessment of the condition of your equipment. They evaluate risks, identify improvement opportunities and provide recommendations.
An active preventive maintenance program is crucial to improving safety and productivity. Preventive maintenance can reduce downtime and increase reliability. We create a proactive, customized maintenance plan based on your equipment, application and duty cycle.
Preventive Maintenance Inspections identify risks and improvement opportunities. Our vast experience and expertise allow us to tailor preventive maintenance to each manufacturer’s recommendations.
Routine Maintenance, such as adjusting and lubricating, is performed to keep your equipment running while satisfying manufacturer’s maintenance instructions.
Compliance Inspections are designed to satisfy regulatory requirements. Our trained inspectors and technicians are your go-to experts on local regulations. In some countries, regulations require the use of a third party.
These essential inspection and preventive maintenance tasks are bundled into service products. Our products are combined to form our Service Programs.
In most countries, our MAINMAN™ Planned Maintenance product combines preventive maintenance inspections with routine maintenance and forms the foundation for our CARE Preventive Maintenance Program. Where permitted, we can also perform compliance inspections to satisfy local regulatory requirements.
In the United States and Canada, our MAINMAN™ Assessment product is a preventive maintenance inspection that is designed to give you an in-depth view of the condition of your equipment. MAINMAN Assessment forms the foundation of our CARE Preventive Maintenance Program and satisfies the requirements of the periodic compliance inspection. Routine maintenance is always recommended alongside a MAINMAN Assessment.
No matter which service product is being applied, our Risk and Recommendation Method drives our evaluation and consultative processes.
A component is inspected in order to ascertain its condition. Failures, deficiencies and violations are documented and categorized as either a safety risk, production risk or undetermined condition. In addition, a variety of improvement opportunities can be identified. Recommended actions are determined and discussed with you.
Only Konecranes provides expert advice every step of the way. As part of our consultative approach, we perform the following reviews.
Safety Review
This equipment-level review is to inform you of detected safety-related faults or issues before the technician leaves your site or before the equipment is returned to operation.
Visit and Service Reviews
These job- or site-level reviews provide you with insight into inspection and maintenance findings, identified risks and recommended actions.
Business Review
This business-level review of your current maintenance program is aimed at demonstrating a return on investment and driving continuous improvement.
Some components that are not readily accessible for inspection without disassembly may pose an undetermined risk. Konecranes uses advanced technology and non-destructive testing (NDT) to uncover latent or hidden defects.
Gear Case Inspection: Internal components are assessed using an endoscope and oil analysis. In some cases the gear case is disassembled to perform non-destructive testing on the internal components.
Coupling Inspection: Couplings are critical components for safe crane operation and in some cases need to be disassembled for inspection.
Hook/Shank Inspection: Non-destructive testing is available to uncover latent defects in the hook and shank.
RopeQ Magnetic Rope Inspection: The internal wires, strands and core that are not readily visible are inspected with an electromagnetic device.
Our customer portal is an easy way to access relevant and up-to-date service information. It allows you to view your inspection and service reports as well as service requests and history.
Depending on your service program, you will have online access to:
• Personalized login and ability to create service requests
• Service requests showing open, in progress and completed work
• Service plans with visit schedules by equipment
• List of active and past agreements
• List of registered equipment, categorized by location
• Selected inspection and other service reports issued by Konecranes
• TRUCONNECT® Remote Service data