Maintenance information on the portal

Your crane maintenance information – online, any time 

You can find all your maintenance information on our customer portal The portal streamlines data access by organizing large volumes of information—including inspection and maintenance findings, TRUCONNECT data, asset lists and service spend—into easy-to-read graphs and charts in a single location. Maintenance information on the portal includes:  

  • Inspection and maintenance findings 
  • Overview of open safety and production risks, plus TRUCONNECT safety, production and condition alerts 
  • Asset lists that can be filtered with a variety of criteria  
  • Electronic reports suitable for sharing or printing 
  • Calendar of completed and upcoming service activities 


Service agreements 

Agreement information on yourKONECRANESIn the Service Agreement section, you can see all the assets included in your agreement. You can filter by service product to see which assets are covered by which products. You will also see the total number of assets that Konecranes has serviced - this includes assets in the agreement and assets not covered by the agreement. You can also see: 

  • Intervals and frequency of service  
  • Service products included in your agreement 
  • Timing of service products for each asset in a monthly calendar view 








Service Review/Service report   

Service Review on yourKONECRANESAfter a service visit the details and findings are available on the Service Request page for that asset on yourKONECRANES. This also serves as your Service report and can be easily downloaded or shared by email.

The Summary gives an overview of findings and actions and can be filtered by risk type or asset criticality. This helps you focus on the most important findings for your most critical assets.

You may also see a list of undetermined conditions. An Undetermined Condition indicates that the component condition could not be directly verified through visual inspection without further disassembly and/or the use of other inspection methods. These advanced services are generally excluded from the scope of typical compliance and preventive maintenance inspections.

Each asset in the Service Request shows comprehensive service information including technician’s notes. This information can easily be filtered to highlight the most important issues.

Read the article: What does unable to inspect mean?




Business Review 

Business Review on yourKONECRANESThe Business Review is an overview of your Service relationship with Konecranes. The information from this review is available at any time in its own section on yourKONECRANES. 

Service KPIs show the trend of risks and repaired items, as well as the records for each asset. Only safety risks, production risks and repaired items are shown by default, so attention can be directed to the most important observations. yourKONECRANES visualizes and makes transparent the risk trend on an annual level, but also helps you identify the most outstanding assets in terms of risks.

The TRUCONNECT tab highlights TRUCONNECT alerts and usage by running hours. The graph indicates the number of alerts each year as well as running hours so a comparison can be made. You can filter by alert type and asset criticality to identify specific issues. The top five assets display the amount of Alerts and Usage by Running Hours and Starts. This can also be filtered by asset criticality.

Spend shows trends by service type, total spend and spend by service type for the selected timeframe, as well as spend by asset. This view can be filtered by agreement costs and service products. By looking at the trends by service product, you can see the impact of different activities. You can also see costs that are not in your agreement. Spend by asset can highlight equipment that may require more attention.

Data security

Konecranes digital services have been awarded ISO/IEC 27001:2013 certification for information security management. The ISO/IEC 27001 certificate demonstrates a commitment to proactively manage the information security of Konecranes digital services and ensure compliance with legal and customer requirements. The certification applies to the development and delivery of the customer portal, CheckApp for Daily Inspections and the Slings and Accessories Inspection app and the TRUCONNECT suite of remote service products.