Connecting with crane service customers on a personal basis
Our consultative approach can help guide your decision-making. We don’t just drop off a report on the way out. We take time to meet with you one-on-one and share our findings, provide recommendations based on our industry-leading expertise and discuss how each action impacts your operations and the entire health of your business.
Inspection and preventive maintenance services include several key consultations including:
Safety Review
Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with the customer before leaving the site or returning the equipment to operation.
Visit Review
At the completion of each service request, the inspector or technician will perform a Visit Review on site to share the insights of their inspection or maintenance findings, review the identified risks and improvement opportunities, and obtain decisions on recommended actions.
Service Review
Within two business days, the local branch will follow up with a Service Review in person, online or by phone. We’ll go through open risk/recommendations and quotations to address them, answer the customer’s questions or concerns and document next steps. The service review will be performed using live data on yourKONECRANES.com.
Business Review
Once a year or as needed, we’ll conduct a Business Review at our customer’s management level. This is an in-depth review of our service relationship -- looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly. The business review will be performed using live data on yourKONECRANES.com.
Assessing risks and providing recommendations
Our proprietary Risk and Recommendation Method is the basis of our inspection and preventive maintenance processes. No matter what service is being performed, Konecranes Risk and Recommendation Method drives our evaluations and consultative processes, giving you a safety and production advantage.
- A component is inspected in order to ascertain its condition
- The component is either in acceptable condition or it needs attention
- Exceptions (failures, deficiencies, violations) are documented
- Each exception is assigned one of three risk types (safety risk, production risk, undetermined condition)
- In addition to exceptions, improvement opportunities are identified
- Recommended actions are provided for each exception and improvement opportunity.
Safety Risk
Indicates an unsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury, including death, or property damage.
Production Risk
Indicates an inefficient condition. Failure to remedy such condition before continued operation of the identified asset may result in inefficient asset performance or an interruption in production.
Undetermined Condition
Indicates that the condition could not be verified through visual inspection as a result of asset configuration and/or obstruction.
Improvement Opportunity
Indicates a potential opportunity to improve the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.
