Expert advice every step of the way
Whenever we are servicing your equipment – we use a consultative approach to share our findings and provide recommendations.
Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with you before leaving the site or returning the equipment to operation.
At the completion of each service request and while on site, the inspector or technician will share the insights of their inspection or maintenance findings, review identified risks and improvement opportunities, and get your decision on recommended actions.
The local branch will follow up with a Service Review in person, online or by phone. We’ll go through open risk/recommendations and quotations, answer your questions or concerns and document next steps.
Once a year or as needed, we’ll conduct this review at your management level. This is an in-depth review of our service relationship – looking at progress, feedback and documented value.