Digitalization and the evolution of service
In all industries, and all over the globe, most companies are talking about digitalization and the Internet of Things. But in Konecranes Service, we are not just talking about the industrial internet, we are already using it, transforming the delivery of maintenance services in every aspect of our day-to-day operations.
Our customers expect transparency, speed and real-time service and we can provide it with the processes and systems that make up our digital ecosystem. From our back-end systems that help us manage our customer relationships, assets and service activities to our front-end customer portal, ecommerce site and apps.
We are also leading the way in the pursuit of prescriptive maintenance. The evolution from preventive to predictive maintenance is well underway. Preventive maintenance is supplemented with condition monitoring, advanced inspections and analytics. Data provides insights which drive recommendations and actions. A cycle of “data, insights, actions” begins, and as this cycle repeats over time, our maintenance predictions become faster and more precise.
Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with the customer before leaving the site or returning the equipment to operation.
At the completion of each service request, the inspector or technician will perform a Visit Review on site to share the insights of their inspection or maintenance findings, review the identified risks and improvement opportunities, and obtain decisions on recommended actions.
Within two business days, the local branch will follow up with a Service Review in person, online or by phone. We’ll go through open risk/recommendations and quotations to address them, answer the customer’s questions or concerns and document next steps. The service review will be performed using live data on yourKONECRANES.com.
Once a year or as needed, we’ll conduct a Business Review at our customer’s management level. This is an in-depth review of our service relationship -- looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly. The business review will be performed using live data on yourKONECRANES.com.
Indicates an unsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury, including death, or property damage.
Indicates an inefficient condition. Failure to remedy such condition before continued operation of the identified asset may result in inefficient asset performance or an interruption in production.
Indicates that the condition could not be verified through visual inspection as a result of asset configuration and/or obstruction.
Indicates a potential opportunity to improve the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.