Can I purchase Agilon as a service? Yes. You can choose between rental and investment options, depending on your business needs.

How long is the standard agreement period? The standard agreement period for Agilon is 36 months.

What are the general terms and conditions? For detailed information, please contact our sales team at konecranes.com/equipment/agilon/contact-us

Is Agilon designed and built according to standards? Yes. Agilon is designed and constructed in accordance with relevant standards, including EN 15629 and EN 15512, which have been taken into account in its design and construction.

Is Agilon ergonomic to use? Yes. Agilon’s access point doors are positioned at an ergonomic working height, and each package weighs a maximum of 25 kg to ensure safe and comfortable handling.

How does Agilon improve safety? Agilon enhances workplace safety by minimizing overall and forklift traffic, as well as manual lifting. Its enclosed storage system also prevents packages from falling off racks.

Does Agilon reduce the risk of infection spreading?
Yes. By minimizing movement and reducing person-to-person contact, Agilon supports a safer and more hygienic working environment.

Where do I find more information about Agilon? You can find more information on our website at konecranes.com/equipment/agilon, as well as on our YouTube and LinkedIn channels.

I want to buy an Agilon. Who do I contact? Please contact our sales team. You can find the details at konecranes.com/equipment/agilon/contact-us.

Who is manufacturing Agilons? Konecranes Finland Oy manufactures Agilons.

What kind of company is Konecranes? Konecranes is a global leader in industrial cranes, port equipment, and automation solutions for material flow. Leveraging its expertise in automation, Konecranes developed Agilon as a smart warehouse solution.

In which countries is Agilon available? Agilon is available in Finland, Sweden, the UK, the Netherlands, and Germany. Other countries are considered on a case-by-case basis.

Can I use Agilon software without a physical warehouse? Yes. Agilon’s warehouse management software and optional Mobile user interface can be used independently of a physical Agilon warehouse.

What is Agilon? Konecranes Agilon is an automated storage and retrieval solution that handles packages while linking information flow directly to material flow, ensuring accurate and efficient warehouse operations.

How is Agilon different from other similar solutions? Agilon is a comprehensive, supplier-independent material handling solution integrated with multiple suppliers’ systems. It maintains accurate stock balances and uses cameras to photograph and weigh every item stored. Multiple Agilon units can be connected via a tube system to move material flow overhead. The system supports connectivity with conveyors, Autoload Trolleys, and automated guided vehicles (AGVs), allowing seamless integration with your internal logistics. Agilon also supports batch picking, enabling fast and efficient order fulfillment. The system is scalable and modular, supports walkthroughs, and storage space can be easily increased or decreased as needed. Agilon is self-optimizing, automatically storing items based on transaction frequency rather than predefined locations. It can operate as a standalone inventory management system or be fully integrated into a customer’s ERP/WMS.

What does the Agilon product family consist of? The Agilon product family includes the physical storage system, a secure web administration tool called Portal, and an optional Mobile user interface. The Mobile UI is primarily used for managing bin locations outside the main Agilon warehouse, but it can also serve as a standalone tool in conjunction with the Portal.

What is the typical availability of an Agilon system?
Agilon systems typically achieve an availability of over 99.5%.

Software

What operating system is Agilon running?
Agilon runs on Debian Linux.

Who developed the Agilon software?
Konecranes Finland Oy developed the Agilon software.

What are the main areas of Agilon software?
The software consists of the Agilon access point user interface, the web-based administration tool called Portal, and an optional Mobile user interface. The Mobile UI is primarily used for managing external warehouse locations, but can also function as a standalone tool with the Portal.

Hardware

What hardware features does an Agilon system include?
Each Agilon system can be equipped with one to three robots and includes an energy recovery system. Systems support 1 to 16 access points per Agilon. The hardware features an industrial PC running Debian Linux, a touchscreen that can be operated while wearing gloves, and a fingerprint reader for secure access. Optional hardware includes an RFID tag reader, a barcode or QR code reader, roller track or conveyor-type access points, a cover sheet metal for storing tools next to the access point, and an attachment for an external display.

Shelves

What are the shelf dimensions? The height of each shelf plate is 50 mm, with a net width of 1,800 mm and a depth of 400 mm.

Can the shelf layout be modified later on? Yes. We can add, remove, or reposition shelves in 50 mm increments, allowing flexible storage configurations.

Network

How does Agilon connect to a network? Agilon connects to your network via a primary LAN connection using an RJ45 Ethernet connector. For backup connectivity, the system also supports 4G/5G modems.

What are the dimensions of a single Agilon module?

Each Agilon module is approximately 2000 mm long and 1650 mm deep. The height varies depending on the total system configuration. Modules can be added or adjusted in 2 m sections lengthwise and 0.5 m increments vertically. 

How many access points can an Agilon system have?
An Agilon system can include 1 to 16 access points on one or both sides.

Is Agilon modular and scalable?
Yes. Agilon’s modular design allows systems to be expanded, reconfigured, or connected with tubes to move material flow overhead and free up floor space.

How many robots can operate in one system?
Agilon supports 1 to 4 robots per system to ensure efficient throughput.

Does Agilon support conveyors, roller tracks, or autoload trolleys?
Yes. Agilon can interface with infeed and outfeed conveyors, roller tracks, and autoload trolleys to automate material transport.

Can Agilon integrate with automated guided vehicles (AGVs) or AMRs?
Yes. Agilon is compatible with AGVs and autonomous mobile robots for fully automated internal logistics.

Can Agilon integrate with Flow Racks?
Yes. Flow rack integration improves order processing efficiency and speeds up picking operations.

What picking technologies does Agilon use?
Agilon features a pick-to-light system with trolleys and tables for guided, fast, and accurate batch picking.

What is multi-item box or divider box picking?
Agilon supports multi-item or divider boxes, allowing several items to be handled in a single storage bin, improving order accuracy and throughput.

Does Agilon perform weighing and photographing of items?
Yes. Agilon weighs items at the access point using a tunnel plate scale, captures photos of boxes for traceability, and records internal robot video to monitor operations and support remote supervision.

How does Agilon connect to a network?
Agilon connects through a main LAN line using an RJ45 Ethernet connector and includes a 4G/5G modem for backup connectivity.

Is remote support available for Agilon?
Yes. Konecranes provides 24/7/365 remote technical support for all Agilon systems.

What identification and authentication options are available?
Agilon includes a barcode reader and a fingerprint reader, with an optional RFID tag reader for secure authentication.

Can the touchscreen be used while wearing gloves?
Yes. The industrial-grade touchscreen is designed for operation while wearing gloves.

In which languages is the user interface available?
Agilon supports English, Finnish, German, and Swedish.

Is a mobile interface available?
Yes. The optional Mobile UI allows management of external or remote inventory locations.

What safety features does Agilon include?
Agilon features an emergency stop, scales, and light curtains for box measurement to ensure operator and material safety.

What cameras does Agilon include?
Agilon includes access point cameras, floor or aisle cameras for remote support, and on-board cameras in the robots.

Is a tool panel available?
Yes. An optional tool panel can be included for storing tools next to the access point.

Can Agilon operate in dusty or humid environments?
Yes. Optional dust-prevention and humidity-control systems are available to maintain operational efficiency.

Can Agilon be equipped with fire protection?
Yes. An optional third-party fire suppression system can be integrated for enhanced safety.

Does Agilon handle individual items?
Agilon stores and retrieves items in packages and boxes. A box can also contain a single item.

What kind of packages can Agilon handle?
Agilon can handle most plastic, cardboard, and some metal packages. Packages must be square-shaped.

What information does Agilon capture from each transaction?
Agilon records the user, date, time, changes in balance, cost center, lot number, serial number, stock taking, and captures a photograph of the package.

Can Agilon handle soft packages?
Yes. Agilon can handle soft packages, although the handling process may take slightly longer because the robot adjusts the gripping force to avoid squeezing the package too much.

What are the maximum and minimum package sizes Agilon can handle?
The maximum package size is 600 mm wide, 450 mm high, and 400 mm deep (23.6” x 17.7” x 15.7”). The minimum size is approximately 30 mm x 30 mm x 30 mm (1” x 1” x 1”).

How heavy can packages be for Agilon to handle?
The maximum weight per package is 25 kg. Using trays, Agilon can handle packages up to 45 kg.

How much weight can be stored on an individual shelf?
Each shelf can hold up to 150 kg, and the software prevents overloading.

Are trays needed for heavy packages?
Trays are only required for packages heavier than 25 kg. Agilon uses telescopic arms that grip packages from the sides.

Will Agilon damage light packages?
No. The gripping force is carefully controlled; it applies only enough force to overcome friction when sliding the package on the steel surface. Lighter packages receive less force.

Are the shelves inside Agilon moving?
No. The shelves are fixed, but the distance between them can be manually adjusted in 50 mm increments. Shelves can also be added or removed later.

How does Agilon decide where to store a package?
Agilon determines storage location based on the package’s dimensions and the frequency with which the item is picked.

How does Agilon know which package to retrieve?
Agilon tracks the exact location of each package and item to ensure accurate retrieval.

What happens if the robot fails to retrieve a package?
Agilon support can establish a remote connection to drive the robot manually using live video streaming.

What is the distance between packages on a shelf?
The standard distance between packages is 7 cm (2.75”).

Can Agilon be installed outdoors?
Only with additional protective structures or a light building around the system.

Can Agilon be installed in a dusty environment?
Yes. The system can be overpressurized to operate safely in dusty conditions.

Can Agilon be installed on a surface other than concrete?
Yes, but supporting structures must be designed on a case-by-case basis.

What are the floor requirements for installing Agilon?
The floor should have a characteristic compressive cylinder strength of at least 20 N/mm² (strength class 20/25 according to EN 1992). The maximum load is 25.4 kN/m² and the maximum point load is 19.7 kN on an area of 0.0045 m². The angular rotation at any location of the floor slab within the rack area should not exceed arctan(1/2000) = 0.029°.

Connections

Why is an internet connection needed for Agilon?
Agilon requires an internet connection for the whole operation, including remote support, monitoring, and integrations with external systems such as ERP or WMS. The internet ensures secure communication with Agilon servers and allows the system to synchronize data in real time.

What kind of internet connection is needed?
Agilon initiates a secure and encrypted VPN session to Agilon servers via the internet using a LAN connection provided by the customer. The primary connection is through an RJ45 Ethernet cable, and a backup 4G/5G modem is included. Smaller Agilon systems work well with a standard 8/1 Mbit ADSL link, but faster connections, such as 24/3 ADSL2+ or VDSL, are recommended for larger systems to ensure smooth performance.

Can Agilon operate without a network connection?
Agilon requires an internet connection for the whole operation, including remote support and integrations. Temporarily, the system can operate without a network using Local Login, allowing users to store or retrieve items. However, during this time, Agilon Service cannot connect to the system, and integrations with external systems will not function.

IT Security

What data is stored and where?
Agilon stores data locally on access point PCs, which is replicated to hosting servers. Stored data includes user information, item details, transaction records, and other relevant operational data.

In what kind of network environment does Agilon operate?
Agilon requires access to the internet only, not the customer’s internal network. There is no need to allow inbound network connections to Agilon, as all network traffic inside the VPN tunnel is two-way.

How is information security ensured?
Agilon servers are located in high-security data centers. All network traffic is encrypted, and GDPR rules and regulations are strictly followed.

Integrations

Is documentation about integration information security available?
Yes. An Application Information Document (AID) can be provided upon request.

Can Agilon be integrated with my ERP or WMS system?
Most likely yes. Agilon has integrations with dozens of different customer systems.

What type of integration does Agilon use?
Agilon uses an XML-based HTTP API to communicate with external systems.

What message types are available?
External systems can send various items, including users, cost centers, orders, and picking lists, to Agilon. Agilon can send transactions and item information, including stock balances, to external systems. Agilon can send orders and consignment stock transactions or orders to suppliers’ systems. Suppliers’ systems can send order acknowledgements to Agilon.

What authentication method is used in integrations?
The standard method is HTTP Basic Access Authentication. Other authentication options are available as separate projects.

Is data transmission secure?
Yes. All data transmission is encrypted using HTTPS.

Is there a risk that my Agilon becomes obsolete?
No. Agilon’s software and hardware are updated regularly as part of our service package, ensuring the system stays current and compatible with evolving technologies.

What if my warehouse processes change?
Agilon is modular and can be adapted as needed. Our consultants work with you to implement process changes while maintaining efficient operations.

What if I no longer need Agilon?
If you decide Agilon is no longer required, please contact us. We will guide you through the safe decommissioning of the system.

How can I determine if Agilon is a worthwhile investment?
We support you with tools like our Customer Value Analysis, helping you evaluate potential efficiency gains and ROI.

Can Agilon experts simulate my material flow?
Yes. Our team can simulate your material flow to analyze processes, identify bottlenecks, and estimate potential efficiency improvements before implementation.

Do I need to pay for spare parts or service calls?
No. Service, spare parts, and 24/7/365 remote support are included in the Agilon service package.

Do I need to pay extra for additional users?
No. Agilon supports an unlimited number of users at no additional cost.

Do I need to pay extra for the latest software version?
No. The latest software version is included as part of the Agilon service package.

How long is a typical delivery time for Agilon?
Delivery typically takes about 4 weeks FCA, plus transportation and installation time.

Is installation included in the price?
No. Installation costs are invoiced separately.

How long does it take to install an Agilon system?
A basic Agilon system up to 8 meters long with one access point can be installed in 3–4 days. Larger systems take more time, and installation duration depends on location and site conditions.

Will my users be trained?
Yes. Training related to Agilon and the Portal is always included.

Can training be carried out remotely?
Yes. We can deliver both Portal and Agilon warehouse user training remotely.
 

What languages does Agilon service support?
Agilon remote service staff assist you in English and Finnish. Traditional on-site Agilon service is available in the local language of the country. 

How often does Agilon need to be serviced?
Service frequency depends on system usage. Agilon uses predictive maintenance rather than a fixed preventive schedule.

Can I use Agilon without a service agreement?
No. Service is always included and required as part of the Agilon package.

How can I contact Agilon remote support? You can contact Agilon support by phone 24/7/365. Contact us today for immediate assistance or to schedule support. Support is also available by email or by leaving a message via the touch screen at any access point during business hours. 

Will contacting Agilon remote support incur additional costs?
No. Remote support services are included in the Agilon service package.

Is 24/7/365 support available?
Yes. Agilon provides round-the-clock support by phone every day of the year.

Do all faults require a service person to visit my site?
No. Most issues can be diagnosed and resolved remotely without an on-site visit.