Smarter warehousing and faster customer service with Agilon
EC Electro Center Oy, based in Tampere, Finland, specializes in e-house solutions for electric power distribution, machine control, and electrical/automation switchgear. The company serves industries including shipyard cranes, renewable energy, glass technology, mining, paper, and marine, delivering integrated solutions worldwide.
Facing warehouse space constraints and manual inventory processes, EC Electro Center implemented Agilon warehouse automation, which dramatically improved operational efficiency, inventory management, and customer service.
Challenge: Limited floor space and manual inventory
The component shop, offering a wide range of electrical and automation components, faced space constraints and inefficient manual warehouse management. The open shelves in the small-item storage occupied nearly all of the 300-square-meter floor space, and warehouse management relied heavily on employees’ memory. Expanding the component shop while maintaining production efficiency was impossible without automation.
Open shelves in the small-item storage occupied almost all 300 square meters, and the company wanted to free up most of it for the shop.” Mika Vaherla, Sales Director, Electro Center Oy
EC Electro Center sought to improve its services and expand its pickup desk and small-item storage into a component shop. The open shelves in the small-item storage occupied nearly all of the 300-square-meter floor space, and the company wanted to free up most of it for the shop. Warehouse management relied heavily on employees’ memory.
Solution: Agilon streamlines operations
EC Electro Center located the Agilon system between the component shop and production facilities:
- Device dimensions: 32 meters long, 6.1 meters high
- Robots: Fast picking with two high-speed units for storage and retrieval
- Floor space optimized: Only 55 m² used, freeing 245 m² for the component shop
- ERP Integration: Connected with Lemon ERP for automated order and picking lists
- New picking features: Parallel picking and updated logic added over time
Users quickly learned how to use the system. It has been designed so simply that you only need short guidance to get started”
— Component Seller, Agilon super user at Electro Center Oy
The automation also relocated inventory from production cells to Agilon, further optimizing space and workflow.
Easy inventory and online warehouse management
The automated warehousing system saves significant time. Staff no longer need to visit the warehouse to check product availability—the information is instantly visible in the system. The buyer can actively monitor Agilon’s alert list and order additional products whenever stock levels reach the alert threshold.
The company is exploring an automated order call-out feature in Agilon, integrated directly with suppliers’ ERP systems, while real-time ERP updates continue seamlessly.
Straightforward inventory
Managing inventory has become much simpler. Agilon eliminates several weeks of manual work annually that staff previously performed. The same data now exists in both Agilon and the ERP system, freeing staff to focus on productive tasks that drive higher output. Real-time inventory balances are available in the portal, enabling immediate product availability checks during customer visits.
Direct feed to assembly points and 24/7 customer service
We´ve extended Agilon to assembly points with large volumes. Feeding specific components to those points saves process time and our picker time. Agilon enables fast service around the clock.
Super users recognize Konecranes' customer service for its rapid response to issues. Remote service reacts and responds even before we pick up the phone.
A few times, we have not even noticed any tech problems. Customer service has called to say that a technician is on the way”, concludes Agilon super user.
Key benefits of Agilon for EC Electro Center
Floor space saved: 245 m² freed for component shop & production
Inventory management: Real-time tracking, automated alerts
Labor efficiency: Weeks of manual work saved annually
ERP integration: Seamless order and picking list creation
Customer service: Fast response, 24/7 access planned
Production optimization: High-turnover items stored efficiently
Scalability & continuous development: Grows and adapts to business and volume needs
